Returns & Exchanges

Need to return and exchange an item?

Free Exchanges*

If you would like to exchange your item for something that better fits your needs we can take care of this for you without shipping charges. Just contact us within 30 days of receiving your order and we will take care of the return and get you the product you need.

*Free exchange offer valid within the continental US only.
*One Free Exchange offer per order.
*Free Exchange orders are shipped via Ground. *For Free exchanges, replacement item must be for 75% of original purchase value.

Returning Merchandise

If you are not satisfied with your purchase, or have simply changed your mind, Bergman Luggage offers a 30-day return policy on any unused items. Please email Bergman Luggage Customer Service Department at or call 1-800-237-4626 for a return authorization number.

*All merchandise must be in new unused condition in the original carton with all information and tags attached.
*Returns will not be valid without a Return Authorization number emailed to you.
*Order shipments that are refused without prior acknowledgment or canceled after 24 hours of placement will incur a $25 fee per item to cover the original shipping and handling charges.
*Please note: Monogrammed and personalized items cannot be returned.

Once you have received your authorization number, please ship your items to:

Portland Luggage
dba: BMI Travelware
440 SW 4th Ave
Portland OR 97204

Upon receipt of your items, a refund will be issued for the amount of your returned items and any applicable taxes. The original shipping and handling fees are not refundable.

Additional Details

*Your refund will be processed within two business days of the receipt of merchandise.
*Please allow 7-10 business days for the credit to appear on your statement.
*Offer not available on personalized merchandise.
*Items purchased online cannot be returned to the retail store. Please contact us at 1-800-237-4626 or email us at for return information.

Please contact us for additional return questions.

1-800-237-4626 or email us at: 

Defective Merchandise
If you receive merchandise that you view as defective, please contact Bergman Luggage prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Bergman Luggage will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

If you have any further questions please email us at: 

Best Price Guarantee
If you should happen to find a lower price after you have purchased the item from us*, we will gladly refund you the difference up to a full 30 days after your purchase. *(This offer valid on online advertised prices only.) Merchandise must be same vendor, product and color, discontinued and close-outs not included.