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Shipping Information / Customer Service / 1-800-237-4626
Shop With Confidence Bergman Luggage has been in business since 1927 and we continue to grow and offer you the best products available. Your security and satisfaction are our #1 priority.
Shipping Information - Standard Ground 7 - 10 Business Days*
$0 - $98.99
$99 And Up
*Alaska and Hawaii orders are not included in the Free shipping option. Please see options below.
*Some orders shipped directly from vendors can take up to 10 days. Call 1-800-Bergman with any questions.
Shipping Information - Expedited 2 - 3 Days*
UPS 3 Day Select
UPS 2nd Day Air
$50.00 Per Item
$75.00 Per Item
*Expedited shipping rates do not apply to Alaska or Hawaii orders. Please call for expedited shipping rates to Alaska and Hawaii.
*Expedited orders can take up to 2 business days to process
Shipping Information - Alaska and Hawaii Ground*
Alaska and Hawaii UPS Ground
*No weekend delivery. Shipping not available to PO boxes.
Free shipping information*
Bergman Luggage offers FREE Ground Shipping within the Continental United States on all orders exceeding $99.00*. A shipping and handling charge of $8.95 will be added to any order under $99.00. Alaska and Hawaii not included. See below.
*Free shipping does not apply to Alaska or Hawaii orders. Please see the Alaska and Hawaii shipping options below.
Bergman Luggage also offers expedited shipping options including UPS 2nd Day Air and UPS 3 Day Select that provides delivery of your item'(s) in 2-3 days from the day it is shipped which can depend on that items current stock situation. Expedited delivery charges are based on your number of items. Please see tables below for rates. Expedited orders usually ship within 2 business days of your order. *For Alaska and Hawaii expedited orders please call for shipping cost.
We accept most major credit cards : Visa, Master Card, American Express and Discover.
International shipping - Bergman Luggage does not currently ship orders outside of the U.S.
Price Buster Details:
At BergmanLuggage.com we will not be undersold. We will beat any authorized online luggage dealers price by $5!
And you still get FREE shipping with orders over $99. Just give us a call, email or place your order and at checkout in the comment box list the website and the price. We will review the website and the product and adjust the price prior to charging your credit card and resend you a new adjusted confirmation with the lower prices, Guaranteed.
*Third party sites not included.
*Discontinued and close-outs not included.
*The Price Buster is not valid on out of stock items.
*The Price Buster is not valid on luggage sets.
We will confirm the adjusted Price Buster price with you before shipping your order.
Before we process and ship your order we will confirm the adjust price with you and send you the adjusted Best Price confirmation email.
110% Low Price Guarantee!
If you should happen to find a lower price after you have purchased the item from us*, we will gladly refund you 110% of the difference up to a full 30 days after your purchase. *(This offer valid on online advertised prices only.) Merchandise must be in stock from the same vendor, product and color, discontinued and close-outs not included.
If you would like to call or email us regarding this policy:
Return Policy Free Exchanges*
If you would like to exchange your item for something that better fits your needs we can take care of this for you without shipping charges. Just give us a call within 30 days of receiving your order and we will take care of the return and get you the product you need.
*Free exchange offer valid within the continental US only.
*One Free Exchange offer per order.
*All merchandise must be in new unused condition in the original carton with all information and tags attached or a $10.00 restocking fee will be applied.
*Returns will not be valid without a Return Authorization number emailed to you.
*Order shipments that are refused without prior acknowledgment or canceled after 24 hours of placement will incur a $25 fee per item to cover the original shipping and handling charges.
*Offer not available on items being returned from outside the contiguous United States, bulk orders where a restocking fee may be applied by the manufacturer, or any personalized merchandise.
**For Free exchanges, replacement item must be for 75% of original purchase value.
If you are not satisfied with your purchase, or have simply changed your mind, Bergman Luggage offers a 30-day return policy on any unused items. Please email Bergman Luggage Customer Service Department at
or call 1-800-Bergman for a return authorization number.
Once you have received your authorization number, please ship your items to:
2218 Lloyd Center
Portland OR 97232
Upon receipt of your items, a refund will be issued for the amount of your returned items and any applicable taxes. The original shipping and handling fees are not refundable.
Your refund will be processed within two business days of the receipt of merchandise.
Please allow 7-10 business days for the credit to appear on your statement.
* Offer not available on items being returned from outside the contiguous United States, bulk orders where a restocking fee may be applied by the manufacturer, or any personalized merchandise.
*Items purchased online cannot be returned to the retail store. Please contact us at 1-800-237-4626 or email us at firstname.lastname@example.org for return information
If you receive merchandise that you view as defective, please contact Bergman Luggage prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Bergman Luggage will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.
If you have any further questions please email us at:
Sales tax is only applied to orders shipping within Washington state.
Best Price Guarantee
If you should happen to find a lower price after you have purchased the item from us*, we will gladly refund you the difference up to a full 30 days after your purchase. *(This offer valid on online advertised prices only.) Merchandise must be same vendor, product and color, discontinued and close-outs not included.